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Shipping policy

 

Shipping Policy

Koi The Label — koithelabel.com

Last updated: August 2026

Overview

Koi The Label ships to Qatar, the GCC region, and worldwide. Shipping rates are calculated at checkout based on your delivery country and order details.

Qatar Delivery

Standard Delivery — Local Carrier

Qatar orders are fulfilled via a local courier service. Shipping fees are paid directly to the courier by the customer and are not included in your order total at checkout. You will be contacted after your order is confirmed to arrange delivery and payment with the courier.

Express / Same-Day Delivery

Same-day delivery within Qatar is available exclusively for Ready-to-Wear (RTW) pieces that are in stock at the time of order. Made-to-order, pre-order, or customised pieces are not eligible for same-day delivery.

Same-day delivery is subject to:

  • Order being placed before the daily cut-off time
  • Courier availability on the day
  • Delivery location being within the service area

Same-day delivery fees are paid directly to the courier.

GCC Delivery

We ship to Saudi Arabia, UAE, Kuwait, Bahrain, and Oman via DHL.

Shipping rates are calculated automatically at checkout based on your country and order weight. Estimated delivery times are provided by DHL and are subject to change. Koi The Label is not responsible for delays caused by DHL or customs processing.

International / Worldwide Delivery

We ship worldwide via DHL. Shipping rates and estimated delivery times are calculated at checkout based on your destination country.

International orders may be subject to customs duties, import taxes, or local fees upon arrival. These charges are the sole responsibility of the customer. Koi The Label has no control over customs processing times or charges and will not be held liable for any delays or additional costs incurred.

Delivery Timeframes

All delivery timeframes are estimates provided by DHL and are not guaranteed by Koi The Label. Actual delivery times may vary depending on:

  • DHL operational schedules
  • Customs clearance in the destination country
  • Public holidays and peak periods
  • Remote or restricted delivery areas

For real-time tracking, a DHL tracking number will be provided once your order has been dispatched.

Processing Time

Orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays in Qatar. Made-to-order and pre-order items have individual processing times stated on their respective product pages.

Shipping Address

It is your responsibility to provide a complete and accurate delivery address at checkout. Koi The Label is not responsible for orders delayed or undelivered due to an incorrect or incomplete address provided by the customer. If a shipment is returned to us due to an address error, re-shipping charges will apply.

Lost or Damaged in Transit

Once an order has been dispatched, it is in the care of the courier. In the event of a lost or damaged shipment, please contact us at koi@koithelabel.com with your order number and tracking details. We will liaise with DHL on your behalf, however resolution timelines are subject to DHL's claims process.

Contact

For shipping enquiries, please contact us at: koi@koithelabel.com koithelabel.com

Koi The Label reserves the right to update this policy at any time. Changes take effect upon publication on this page.